1. Title of the training:

Basic Headwaiter skill (A non-award course)

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2. Training objectives:

The participant will acquire the knowledge and necessary skills for the profession of Headwaiter, in order to give full satisfaction to the customers of a restaurant

 

3. Audiences concerned:

❖ Headwaiter

❖ Headwaiter beginners

❖ Chef de rang
❖ Waiter with experience

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4. Educational content:

The training program consists of 9 modules

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Module 1

Role and responsibilities of a headwaiter

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Module 2

Welcoming guests

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Module 3

How to take orders

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Module 4

Encouraging suggestive and upselling

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Module 5

Self management

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Module 6

Planning and control

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Module 7

Coaching skills

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Module 8

Supervising the service

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Module 9

Wrap up

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5. Duration of training: 3 days / 18 hours

6. Price per person: Please contact us for more information

7. Number of participants:Training center: min.08 max.15 - External: according to the customer

8. Name of trainer: Mr Ellapen Padayachy

9. Certificate: Certificate of attendance

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