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We are the key 
of your success

Training

training

Intergenerational management
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Course 1

Understanding the differences between generations 

is a considerable managerial asset and

extremely important.

Course offered only in French

Intergenerational management

Customer orientation

Course 4

Technology keeps improving the customer experience, let's add a human touch.
Course offered only in French

Customer orientation

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Unleash your potential

Course 7

To provide interested leaders the opportunity to become a charismatic leader.

Course offered in French and English

Tips for Developing Charisma
of a leader

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Essential Housekeeping Skills for Professionals - 1

Course 10

To help cleaning service professionals acquire the right knowledge, practices and the corresponding attitudes.

Course offered in French and English

Essential Housekeeping Skills for Professionals - 1

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Garçon de café avec Champagne Pyramide

Course 13

This programme will provide the participants with additional skills necessary to enhance their current supervisory skills

Course offered in French and English

Basic Headwaiter skill 

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Discovering emotional intelligence

Course 2

Let's discover and develop our capabilities to create "the employee experience". 
Course offered only in French

Discovering emotional 
intelligence

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A reviewing and reassessment of our leadership

Course 5

Let us dare to question our perception and our reactions. Let's innovate!
Course offered only in French

Reviewing & reassessment of our leadership

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Train the trainer

Course 8

Analyse, design, develop and conduct a training program to meet the specifications and needs of the organisation.

Course offered in French and English

Train the trainer

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Essential Housekeeping Skills for Professionals - 2

To help cleaning service professionals acquire the right knowledge, practices and the corresponding attitudes.

Course offered in French and English

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Course 11

Essential Housekeeping Skills for Professionals - 2

Customer service excellence

Course 14

Acquiring knowledge, skills and the right attitudes by providing excellent customer service.
Course offered in French and English

Customer service excellence

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The know-how of a Leader 

Course 3

When we direct our employee, he executes but when we accompany him with conviction, he engages.
Course offered only in French

The know-how of a Leader 

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réunion d'affaires

Course 6

Develop a state of mind, a skillful posture to think better.
Course offered only in French

Combining know-how
professionally

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Supervisory skills in housekeeping

Course 9

Helping professionals with supervision within cleaning services. 
Course offered in French and English

Supervisory skills in housekeeping 

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Servir le premier plat

Course 12

To develop professionalism and hard skills in order to increase knowledge in the service of excellence and make customer experience memorable.

Course offered in French and English

Dining Room Service Excellence 

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Discover the centre
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Ralph Michel PERNET

Training Centre Manager

Our mission:

Develop leaders in the development of their skills to discover their talents, as well as those of their collaborators. ​

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Our vision:

Support companies in their success, by innovating in the training and development of their leaders and their teams.

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Our values:

1. Talent

2. Innovation

3. Loyalty

4. Respect

5. Communication

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director's message

We are evolving in a new human and professional dimension. We are today facing a reality, a state of things that we cannot ignore.

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"Everything began with man at work, continued through the work of men, and progressed through the evolution of work".

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Our duty and responsibility today, is to ensure the development of men in their work environment through training.

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We put at the service of the teams:

  • Our expertise

  • Our know-how

  • Our experience

  • Our knowledge

  • Our dynamism

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and share our positive attitude, so that in all circumstances they maintain confidence while being benevolent collaborators.

E-mail
Get in Touch

Thanks !

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Contact details
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